What should I do when I fail to download while the device indicates that download has been started?
Please reboot your device.
Connect to LTE, 3G or Wi-Fi network, clear cache of “Google Play Store” and “Download Manager”.
1. | Tap Settings > Apps |
2. | Tap “All” to show all apps on the device |
3. | Tap “Google Play Services” and “Apps”, then tap “Clear Data” and “Clear Cache” |
4. | Tap “Download Manager”, then tap “Clear Data” and “Clear Cache” |
Tap “Download Manager”, then tap “Clear Data” and “Clear Cache”