Terms and Conditions

We value the trust you place in MUJI. That's why we insist upon your reading these Terms of Use carefully. The Terms of Use and policies about Privacy together shall form the entire Terms of Use.

1. What is this Document?

  • 1.1. These terms of use, read together with the privacy policy constitute a legal and binding agreement between you and Ryohin- Keikaku Reliance India Pvt Ltd, a company incorporated under the laws of India, having its registered office at 8th Floor, Maker Tower- E, Cuff Parade, Mumbai- 400 005 (“MUJI”)
  • 1.2. This Agreement (“Agreement”), inter alia, provides the terms that govern your access to use (i) MUJI’s website www.muji.com/in; (ii) MUJI’s online lifestyle, fashion and electronics solutions, Furniture’s, Household and Stationery items Catalogue, hereinafter referred to as the “Portal”
  • 1.3. By accessing the Portal, You hereby understand and agree that the Agreement forms a binding contract between MUJI and anyone who accesses or browses the Portal in any manner (“User”) and accordingly, you hereby agree to be bound by the terms contained in the Agreement. If you do not agree to the terms contained in the Agreement, you are advised not to proceed. The terms contained in the Agreement shall be accepted without modification. The use of the Services would constitute acceptance of the terms of the Agreement.

2. Terms and Conditions Applicable to Users

  • 2.1. Users must be 18 years of age or older to register, or visit or use the Services in any manner. By registering, visiting or using the Services, you hereby represent and warrant to MUJI that you are 18 years of age or older, and that you have the right, authority and capacity to use the Services, and agree to abide by the Agreement. If a User is below 18 years of age, it is assumed that he/she is using/browsing the Platforms under the supervision of his/her parent or legal guardian and that such User’s parent or legal guardian has read and agrees to the terms of this Agreement on behalf of the minor User. Should MUJI be made aware that a User is under the age of 18 and is using/browsing the Platforms without the supervision of his/her parent or legal guardian, MUJI reserves the right to deactivate such User’s account without further notice.
  • 2.2. The Agreement is governed and construed in accordance with the laws of India, including, but not limited to:
    • 2.2.1. the Indian Contract Act, 1872;
    • 2.2.2. the Information Technology Act, 2000;
    • 2.2.3. the rules, regulations, guidelines and clarifications framed thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPI Rules”) and;
    • 2.2.4. the Information Technology (Intermediaries Guidelines) Rules, 2011 (“IG Rules”).
  • 2.3. The contents of Services, information, text, graphics, images, logos, button icons, software code, interface, design and the collection, arrangement and assembly of the content on the Platforms or any of the other Services are the property of MUJI, its parent company, group companies, subsidiaries, associates, affiliates, suppliers, vendors and sister companies, as the case may be (“MUJI Content”), and are protected under copyright, trademark and other applicable laws. You shall not modify the MUJI Content or reproduce, display, publicly perform, distribute, reverse engineer or otherwise use the MUJI Content in any way for any public or commercial purpose or for personal gain.
  • 2.4. MUJI authorises you to view and access the MUJI Content solely for identifying, browsing, for checking details of Products if any. MUJI, therefore, grants you a limited, revocable permission to access and use the Services. This permission does not include a permission for carrying out any sale of the Products or commercial use of the MUJI Content, any collection and use of product listings, description, or prices, and, any derivative use of the Platforms or of MUJI Content.
  • 2.5. As means to assist the Users in identifying the Products of their choice, MUJI provides visual representations on the Platforms including graphics, illustrations, photographs, images, videos, charts, screenshots, infographics and other visual aids. While reasonable efforts are made to provide accurate visual representations, MUJI disclaims any guarantee or warranty of exactness of such visual representation or description of the Product, with the actual Product ultimately delivered to Users. The appearance of the Product when delivered may vary for various reasons.
  • 2.10. All rights and liabilities of MUJI with respect to any Services to be provided by it shall be restricted to the scope of the Agreement. In addition to the Agreement, you shall also ensure that you are in compliance with the terms and conditions of the third parties, whose links are contained/embedded in the Services. It is hereby clarified that MUJI shall not be held liable for any transaction between you and any such third parties.
  • 2.13. MUJI may, at any time and without having to service any prior notice to you: (i) upgrade, update, change, modify, or improve the Services or a part of the Services in a manner it may deem fit, and (ii) change the contents of the Agreement in substance, or as to procedure or otherwise; in each case which will be applicable to all Users. You hereby agree that this is in the fairness of things given the nature of the business and its operations and you will abide by them. As such, you must keep yourself updated at all times and review the terms of the Agreement from time to time. Such changes shall be made applicable when they are posted. MUJI may also alter or remove any content from the Platforms without notice.
  • 2.14. While MUJI shall make reasonable endeavours to maintain high standards of security and shall provide the Services by using reasonable efforts, MUJI shall not be liable for any interruption that may be caused to your access or use of the Services.
  • 2.16. The Services included on or otherwise made available to the Users through the Platforms are provided on an “as is” and “as available” basis without any representations or warranties, express or implied, except if otherwise specified in writing. MUJI does not covenant or warrant that:
    • 2.16.1. the Services will be made available at all times;
    • 2.16.2. the MUJI Content available on the Platforms is complete, true, accurate or non-misleading; and
    • 2.16.3. the Products are of specified merchantability, merchantable quality and fit for use for a particular purpose.

3. User Covenants and Obligations

  • 3.1. As mandated under the provisions of Regulation 3(2) of the IG Rules, MUJI hereby informs you that you are prohibited from hosting, displaying, uploading, modifying, publishing, transmitting, updating or sharing any information that:
    • 3.1.1. belongs to another person and to which you do not have any right;
    • 3.1.2. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or otherwise harmful in any manner whatsoever;
    • 3.1.3. Harms minors in any way;
    • 3.1.4. Infringes any patent, trademark, copyright or other proprietary rights;
    • 3.1.5. violates any law for the time being in force;
    • 3.1.6. Deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
    • 3.1.7. Impersonates or defames another person; or
    • 3.1.8. Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource.
  • 3.2. You are also prohibited from:
    • 3.2.1. violating or attempting to violate the integrity or security of the Platforms or the MUJI Content;
    • 3.2.2. transmitting any information on or through the Platforms that is disruptive or competitive to the provision of Services by MUJI;
    • 3.2.3. intentionally submitting on the Platforms, false or inaccurate information;
    • 3.2.4. using any engine, software, tool, agent or other mechanism (such as spiders, robots, avatars, worms, time bombs, Easter eggs, cancel bots, intelligent agents, etc.) to navigate or search the Platforms;
    • 3.2.5. attempting to decipher, decompile, disassemble or reverse engineer any part of the Platforms; or
    • 3.2.6. Copying or duplicating in any manner any of the MUJI Content.
  • 3.3. You are also obligated to:
    • 3.3.1. refrain from acquiring any ownership rights by downloading the MUJI Content;
    • 3.3.2. read the Agreement and agree to accept the terms and conditions set out therein;
    • 3.3.3. refrain from copying or modifying the MUJI Content available on the Platforms for any purpose;
    • 3.3.4. comply with all applicable laws in connection with your use of the Platforms;
    • 3.3.5. Not refuse the delivery of purchased Products except when damages and deficiencies can be identified upfront at the time of delivery; and
    • 3.3.6. Use the Products for personal and non-commercial use.
  • 3.4. You hereby authorise MUJI to declare and provide declarations to any Governmental authority on request on your behalf, including that the Products ordered by you are for personal and non-commercial use.

4. Intellectual Property Rights

  • 4.1. All the intellectual property used on the Platforms by MUJI, including the MUJI Content, shall remain the property of MUJI, its parent company, group companies, subsidiaries, associates, affiliates, suppliers, vendors, sister companies or of any third party hosting such intellectual property on the Platforms. Except as provided in the Agreement, the materials may not be modified, copied, reproduced, distributed, republished, downloaded, displayed, sold, compiled, posted or transmitted in any form by any means, including but not limited to, electronic, mechanical, photocopying, recording or other means, without the prior express written permission of MUJI, its parent company, group companies, subsidiaries, associates, affiliates, suppliers, vendors, sister companies or any third party hosting such material on the Platforms, as the case may be.

  • 5.2. If you believe that your intellectual property rights have been used in a way that raises concerns of infringement, please write to us at customercare.muji@ril.com and let us know of your concerns.

6. Unlawful or Prohibited Use

You warrant to MUJI that you will comply with all applicable laws, statutes, ordinances and regulations regarding the use of the Services and any other related activities. You further warrant that you will not use the Platforms in any way prohibited by terms contained in the Agreement or under applicable law.

7. Liability

  • 7.1. MUJI shall, at no point, be held liable or responsible for any representations or warranties in relation to the Products.
  • 7.2. MUJI does not provide or make any representation, warranty or guarantee, express or implied about the Platforms, Products or the Services, and all implied warranties under law or contract are to the maximum extent possible hereby disclaimed.

8. Indemnity

You hereby agree to indemnify and hold harmless MUJI, its affiliates, officers, directors, employees, consultants, licensors, agents and representatives from any and all claims, losses, damages, and/or costs (including reasonable attorney fees and costs) arising from (i) your access to or use of the Services or Products, (ii) violation of the Agreement, (v) infringement of any intellectual property or other right of any person or entity. MUJI shall notify you promptly of such claim, loss, liability, or demand, and in addition to your foregoing obligations, you agree to provide MUJI with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage or cost.

9. Severability

If any provision of the Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision and the remaining part of such provision and all other provisions of the Agreement shall continue to be in full force and effect.

10. Term and Termination

  • 10.1. The Agreement will remain in full force and effect while you use any Service in any form or capacity.
  • 10.2. MUJI reserves the right to terminate its Services provided to you in the event of breach of any terms contained in the Agreement, misrepresentation of information, any unlawful activity or if MUJI is unable to verify or authenticate any information you submit to it.
  • 10.3. The User may terminate the Agreement at any time, provided that the User discontinues any further use of the Platforms or Services.
  • 10.4. Any provision of the Agreement which imposes an obligation or creates a right that by its nature will be valid after termination or expiration of the Agreement shall survive the termination or expiration of the Agreement.

11. Dispute Resolution and Governing Law

  • 11.1. The Agreement and any contractual obligation between MUJI and you under the Agreement shall be governed and construed by the laws of India, and subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
  • 11.2. All disputes will be subject to arbitration at Mumbai, Maharastra, in accordance with the Arbitration and Conciliation Act, 1996. The arbitration proceedings shall be conducted in the English language. MUJI and the disputing User shall be entitled to appoint 1 (one) arbitrator each and the 2 (two) arbitrators so appointed will jointly appoint the 3rd (third) arbitrator.
  • 11.3. Arbitration awards shall be reasoned awards and shall be final and binding on MUJI and the disputing User, and shall be enforceable in any court of competent jurisdiction.

12. Waiver

MUJI’s failure to enforce any provision of the Agreement or respond to a breach by a User or Users shall in no way imply a waiver of MUJI’s right to subsequently enforce any provision of the terms of the Agreement or to act with respect to similar breaches by a User or Users.

13. Notices

All notices and communications shall be in writing, in English and shall be deemed given if delivered personally or by commercial messenger or courier service, or mailed by registered or certified mail (return receipt requested) or sent by email, with due acknowledgment or complete transmission to the following address:

Postal Address:
MUJI, C/o Ryohin- Keikaku Reliance India Pvt LTD
8th Floor, Maker Tower E,
Cuff Parade, Mumbai
400 005, Maharastra
Email Address:
customercare.muji@ril.com

15. Interpretation

  • 15.1. Headings, subheadings, titles, subtitles to clauses, sub-clauses and paragraphs are for information only and shall not form part of the operative provisions of the Agreement and shall be ignored in construing the same.
  • 15.2. Words denoting the singular shall include the plural and words denoting any gender shall include all genders.
  • 15.3. The words “include” and “including” are to be construed without limitation.