Refund & Exchange Policy
We offer a refund or exchange for change of mind up to 30 days after the purchase date.
This excludes drinks, innerwear garments including socks, packaged shirts, innerwear, underwear, pillows, bed accessories (eg. bed linen, pillowcases, mattress toppers, blankets, duvets), cushions & cushion covers, and skin care products from the Health & Beauty range due to hygiene reasons. In addition, this also excludes furniture & mattress items and MUJI books.
Products must be in the same condition they were purchased in. All packaging and tags must be returned for a refund or exchange to be accepted
Such refunds and exchanges can only occur once.
There are no refunds or exchanges on MUJI items that have been purchased outside of MUJI Retail (Australia) Pty Ltd locations.
After the 30 days have passed, you can choose a refund or exchange if an item has a major problem. This is when the item:
- has a problem that would have stopped someone from buying the item if they had known about it
- is unsafe
- is significantly different from the sample or description
- does not do what we said it would, or what you asked for and can't be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof or purchase – eg. Your receipt.
To make it easier for our customers during this time, we've extended our general 30 days return period for purchases made in store.
If you have a change of mind, please contact your local store immediately to confirm timeline for returning item(s) to store. This is open to all purchases made between March and September 2020.
If the stores happen to be closed during your time of inquiry, we will offer a 30-day extension from the time our stores re-open again.
All other terms and conditions included in our returns & exchange policy remain unchanged during such a period.
Thank you for shopping at MUJI.