News

Important Announcement – Regarding Reselling of “MUJI” Products on Unauthorised Sales Channels

Posted:

Recently, we have received reports that some MUJI products are displayed and offered for sales in certain online stores or retail shops. Since we are unable to confirm the source of such products, we hereby declare that:

1. MUJI (Hong Kong) Company Limited ( hereinafter “MUJI Hong Kong”) is a subsidiary wholly owned by Ryohin Keikaku Co., Ltd., the owner of the trademarks “無印良品” and “MUJI”. MUJI Hong Kong is the only official channel authorised to sell MUJI products in Hong Kong.
2. MUJI Hong Kong and Ryohin Keikaku Co., Ltd. have not authorised or licensed any third party to sell MUJI products through any online platforms or retail stores in Hong Kong, or appointed any third party to perform sales activities of any kind in Hong Kong.
3. MUJI Hong Kong makes no warranty whatsoever with respect to the products not sold by its official channel, including but not limited to its product quality and conformity to local laws and standards. MUJI Hong Kong shall have no liability for any loss or damage whatsoever arising from the use of such products.
4. MUJI Hong Kong has the right not to provide warranty support and after-sales services to any products which are not sold by its official channels.

To protect consumers’ interest and to ensure the quality and safety of the products, it is recommended to purchase MUJI products from official channels.

For information of MUJI Hong Kong, please visit the following official website and channels:

Official Website: http://www.muji.com/hk-en/
Facebook: http://www.facebook.com/muji.hongkong
Instagram: http://www.instagram.com/muji_hongkong
Mobile App: MUJI passport

Date of Announcement: 2018.07.20

Recall Notice on Shrimp & Potherb Peperoncino Pasta Sauce

Posted:

According to the news released from our headquarters, Ryohin Keikaku Co., Ltd., Shrimp & Potherb Peperoncino Pasta Sauce with expiry date 19.02.03 has been voluntarily recalled due to small plastic pieces found in individual packs in MUJI stores in Japan. In consideration of food safety, MUJI Hong Kong has removed items of the same batch from our sales floor immediately and is currently recalling related items. Customers can bring their purchased pack(s) to any MUJI store in Hong Kong for refund or exchange arrangements with immediate effect.

Name of Recalled Item:

Shrimp & Potherb Peperoncino Pasta Sauce 90g

JAN Code – 4550002183004

Batch – Expiry Date 19.02.03 (3 February 2019)

We would like to express our sincere apologies for any inconvenience caused.
For enquiries, please contact our Customer Service Hotline at 2694 9309 or email to mujics@muji.com.hk.

MUJI (Hong Kong) Company Limited

more

Notice about incorrect online contents about MUJI passport Member Birthday Reward

Posted: 6 Sep, 2017

In regard to the incorrect contents about birthday reward for MUJI passport members found on 3rd party online platform recently, MUJI Hong Kong does not provide related promotion offer mentioned on respective webpage.

MUJI passport members register the Date of Birth in MUJI passport before birthday can gain extra 100 miles on the 1st day of next month after birthday. MUJI passport members can also receive MUJI news and seasonal e-coupon offers with the app.

For the latest information about MUJI Hong Kong including MUJI passport, please visit our official website www.muji.com/hk-en/, follow us on Facebook or refer to the news in MUJI passport (Hong Kong version).

MUJI (Hong Kong) Company Limited

Recall notice and arrangement

Posted: 1 Jun, 2017

According to the news release from our headquarter, Ryohin Keikaku Co., Ltd., APPLE & GRAPE 100% FRUIT JUICE have been recalled voluntarily due to the suspicion of mold found in some pieces that sold during mid-April 2017 to end of May 2017 in Japan.  In consideration of food safety, MUJI Hong Kong has removed the related product from sales floor immediately and is recalling the related product. Customers can bring their purchased pack(s) to any MUJI stores in Hong Kong for refund / exchange arrangement.

Recalled Product Name:
Apple & Grape Fruit Juice (70ml x 10pcs)                  
Jan Code 4547315816125

We would like to express our sincere apology for any inconvenience caused. For details, please contact our Customer Service Hotline at 2694 9309 or email to mujics@muji.com.hk.

MUJI (Hong Kong) Company Limited

05.15 Early Closure of Business Hours Notice

Posted: 8 May, 2017

ChangeBizHour

Thank you for shopping at MUJI.
Due to annual party on 15th May 2017 (Monday), MUJI stores, MUJI to Go Hong Kong Station store and Café&Meal MUJI will be closed at 20:00 (Café&Meal MUJI last order will be taken at 19:30), except MUJI tmtplaza store and V city store will be closed at 19:30, and MUJI to GO International Airport store will open as usual. We apologise for any inconvenience caused.
Should there be any enquiries, please contact our customer service hotline at 2694 9309.