News

Recall Notice on Natural Mineral Water and Sparkling Water

Posted:

According to the news released from our headquarters, Ryohin Keikaku Co., Ltd., on 22 February 2019, Natural Mineral Water has been voluntarily recalled since bromic acid exceeding the reference value has been detected. MUJI Japan and Hong Kong have removed items of the following batches from sales floor immediately and are currently recalling related items. Customers can bring their purchased item(s) to any MUJI store in Hong Kong for refund with immediate effect.

Name of Recalled Item:
Natural Mineral Water 330ml
JAN Code – 4550002778033
Batch – Expiry Date till 20.02.07 or any date before (7 February 2020)

Natural Mineral Water 500ml
JAN Code – 4550002778026
Batch – Expiry Date till 20.01.25 or any date before (25 January 2020)

Sparkling Water 430ml
JAN Code – 4550002778040
Batch – Expiry Date till 19.07.26 or any date before (26 July 2019)

We would like to express our sincere apologies for any inconvenience caused.

For enquiries, please contact our Customer Service Hotline at 2694 9309 or email to mujics@muji.com.hk.

MUJI (Hong Kong) Company Limited

Adjustment of Delivery Charge & Assembly Charge

Posted:

Delivery charge and assembly charge will be updated with effective 1st Feb 2019.

Delivery Charge
Net purchase amount below HK$4000 : HK$250
Net purchase amount HK$4000 or above : Free

Assembly Charge
Basic Item : HK$200 per unit
System Furniture : First Column HK$200
                              Each Connected Column HK$100

System Furniture includes but not limited to Wooden Stacking Shelf, Oak Wood Unit Shelf, Steel Unit Shelf, Wooden Stackable Cabinet. Assembly charge varies according to furniture’s type and combination. For details, please contact our store staff.

Bridge / Tunnel toll of Discovery Bay, Ma Wan and Tung Chung and Labour Charge remain unchanged.

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Recall Notice on Mini Dorayaki – Red Bean Jam Pancake

Posted: 14 Sep, 2018

According to the news released from our headquarters, Ryohin Keikaku Co., Ltd., on 14 September 2018, Mini Dorayaki – Red Bean Jam Pancake 135g with expiry date 18.09.12 to 18.12.05 has been voluntarily recalled due to discovery of mold-like substance in some packages. In consideration of food safety, MUJI Hong Kong has removed items of the same batch from our sales floor immediately and is currently recalling related items. Customers can bring their purchased pack(s) to any MUJI store in Hong Kong for refund or exchange arrangements with immediate effect.

Name of Recalled Item:
Mini Dorayaki – Red Bean Jam Pancake 135g
JAN Code – 4549337035614
Batch – Expiry Date 18.09.12 to 18.12.05 (12 September 2018 to 5 December 2018)

We would like to express our sincere apologies for any inconvenience caused.
For enquiries, please contact our Customer Service Hotline at 2694 9309 or email to mujics@muji.com.hk.

MUJI (Hong Kong) Company Limited

Important Announcement – Regarding Reselling of “MUJI” Products on Unauthorised Sales Channels

Posted: 20 Jul, 2018

Recently, we have received reports that some MUJI products are displayed and offered for sales in certain online stores or retail shops. Since we are unable to confirm the source of such products, we hereby declare that:

1. MUJI (Hong Kong) Company Limited ( hereinafter “MUJI Hong Kong”) is a subsidiary wholly owned by Ryohin Keikaku Co., Ltd., the owner of the trademarks “無印良品” and “MUJI”. MUJI Hong Kong is the only official channel authorised to sell MUJI products in Hong Kong.
2. MUJI Hong Kong and Ryohin Keikaku Co., Ltd. have not authorised or licensed any third party to sell MUJI products through any online platforms or retail stores in Hong Kong, or appointed any third party to perform sales activities of any kind in Hong Kong.
3. MUJI Hong Kong makes no warranty whatsoever with respect to the products not sold by its official channel, including but not limited to its product quality and conformity to local laws and standards. MUJI Hong Kong shall have no liability for any loss or damage whatsoever arising from the use of such products.
4. MUJI Hong Kong has the right not to provide warranty support and after-sales services to any products which are not sold by its official channels.

To protect consumers’ interest and to ensure the quality and safety of the products, it is recommended to purchase MUJI products from official channels.

For information of MUJI Hong Kong, please visit the following official website and channels:

Official Website: http://www.muji.com/hk-en/
Facebook: http://www.facebook.com/muji.hongkong
Instagram: http://www.instagram.com/muji_hongkong
Mobile App: MUJI passport

Date of Announcement: 2018.07.20

Recall Notice on Shrimp & Potherb Peperoncino Pasta Sauce

Posted: 4 Jul, 2018

According to the news released from our headquarters, Ryohin Keikaku Co., Ltd., Shrimp & Potherb Peperoncino Pasta Sauce with expiry date 19.02.03 has been voluntarily recalled due to small plastic pieces found in individual packs in MUJI stores in Japan. In consideration of food safety, MUJI Hong Kong has removed items of the same batch from our sales floor immediately and is currently recalling related items. Customers can bring their purchased pack(s) to any MUJI store in Hong Kong for refund or exchange arrangements with immediate effect.

Name of Recalled Item:

Shrimp & Potherb Peperoncino Pasta Sauce 90g

JAN Code – 4550002183004

Batch – Expiry Date 19.02.03 (3 February 2019)

We would like to express our sincere apologies for any inconvenience caused.
For enquiries, please contact our Customer Service Hotline at 2694 9309 or email to mujics@muji.com.hk.

MUJI (Hong Kong) Company Limited