We have received report on 16 July that a confirmed case of Coronavirus Disease 2019 (COVID-19) visited MUJI Telford Plaza Store on 7 July. For the safety of our customers and staff, the store will be temporarily closed on 17 July for complete cleaning and disinfecting procedures, and back to normal business on 18 July (Sat). We apologise for any inconvenience caused.

For business hours of other stores, please visit https://www.muji.com/hk-en/news/index.html.  

For enquiry, please contact our Customer Service at 2694 9309 or email to mujics@muji.com.hk.

MUJI (Hong Kong) Company Limited

According to the news released from our headquarters, Ryohin Keikaku Co., Ltd., on 29th June 2020, it is found the length of the sleeve adjusting tab (tape type) on the cuffs of Children’s Foldable Raincoat With Gusset which has been sold from 21st September 2016, to 26th June 2020, is 10 mm longer than the length requested by Japanese Industrial Standards (JIS). In consideration of customers’ safety, MUJI Japan and Hong Kong are conducting a voluntary recall and have removed the items from sales floor immediately. Customers can bring their purchased item(s) to any MUJI store in Hong Kong for refund with immediate effect.

Name of Recalled Item:

Children’s Foldable Raincoat With Gusset
Item Code – E6AP802、E7SP802、E7AP802、E8AP802、E9SP809

We would like to express our sincere apology for any inconvenience caused.

For enquiries, please contact our Customer Service at 2694 9309 or email to mujics@muji.com.hk.

MUJI (Hong Kong) Company Limited

Recently, we have received reports that some MUJI products are displayed and offered for sales in certain online stores or retail shops. Since we are unable to confirm the source of such products, we hereby declare that:

1. MUJI (Hong Kong) Company Limited ( hereinafter “MUJI Hong Kong”) is a subsidiary wholly owned by Ryohin Keikaku Co., Ltd., the owner of the trademarks “無印良品” and “MUJI”. MUJI Hong Kong is the only official channel authorised to sell MUJI products in Hong Kong.
2. Except the online sales platforms designated by MUJI Hong Kong, MUJI Hong Kong and Ryohin Keikaku Co., Ltd. have not authorised or licensed any third party to sell MUJI products through any online platforms or retail stores in Hong Kong, or appointed any third party to perform sales activities of any kind in Hong Kong.
3. MUJI Hong Kong makes no warranty whatsoever with respect to the products not sold by its official channel, including but not limited to its product quality and conformity to local laws and standards. MUJI Hong Kong shall have no liability for any loss or damage whatsoever arising from the use of such products.
4. MUJI Hong Kong has the right not to provide warranty support and after-sales services to any products which are not sold by its official channels.

To protect consumers’ interest and to ensure the quality and safety of the products, it is recommended to purchase MUJI products from official channels.

For information of MUJI Hong Kong, please visit the following official website and channels:

Official Website: http://www.muji.com/hk-en/
Facebook: http://www.facebook.com/muji.hongkong
Instagram: http://www.instagram.com/muji_hongkong
Mobile App: MUJI passport

The last business day of MUJI Hopewell Centre will be on 2nd February 2020. We sincerely thank you for your continued support and are looking forward to serving you again at other MUJI stores.

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For enquiries, please contact our Customer Service Hotline at 2694 9309 or email to mujics@muji.com.hk.

MUJI (Hong Kong) Company Limited

According to the news released from our headquarters, Ryohin Keikaku Co., Ltd., on 28 August 2019, Walnut Brownie and Earl Grey Brownie sold between 16 July 2019 to 23 August 2019 have been voluntarily recalled due to discovery of mold-like substance in some packages at MUJI stores in  Japan. In consideration of food safety, MUJI Japan and Hong Kong have removed the items from sales floor immediately and are currently recalling the items. Meanwhile, Caramel Brownie, though similar case has not been found, taking into consideration that it is manufactured by the same production equipment, MUJI Japan and Hong Kong have also removed related items from sales floor immediately and currently recalling the items. Customers can bring their purchase item(s) to any MUJI store in Hong Kong for refund with immediate effect.

Name of Recalled Item:

Walnut Brownie
JAN Code – 4550002874162

Earl Grey Brownie
JAN Code – 4550002874186

Caramel Brownie
JAN Code – 4550002874179

We would like to express our sincere apology for any inconvenience caused.

For enquiries, please contact our Customer Service at 2694 9309 or email to mujics@muji.com.hk.

MUJI (Hong Kong) Company Limited